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Frequently Asked Questions on FootPrint.MY - Malaysia Food Guide Platform

Important Information about FootPrint:

FootPrint by Ascentso is the branded digital platform, accessible through the mobile applications named FootPrint.MY on iOS App Store and Google Play Store, as well as our website. Owned and operated by ASCENTSO SDN. BHD., this legal entity oversees all aspects of managing and operating FootPrint by Ascentso.

FootPrint by Ascentso extends a warm welcome to all consumer-facing foodservice providers registered with SSM (Suruhanjaya Syarikat Malaysia), the Companies Commission of Malaysia, to join us as FootPrint F&B Partners. Express your interest by filling out the details on FootPrint Partner page, and we will reach out to you promptly.

To ensure consistent communication and keep service package costs competitive, we do not engage any third-party sales agents to sell FootPrint service packages or subscriptions. For official contacts, please refer to our FootPrint Connect page.

For Users:

FootPrint by Ascentso is a Malaysia food guide platform that connects Users with a variety
of restaurants and eateries. It helps Users discover new dining options and explore the
vibrant culinary scene in Malaysia.

Using FootPrint is simple! Visit our website or download the mobile app, FootPrint.MY, from
Google Play Store or the iOS App Store. Explore restaurant profiles, discover their offerings,
view photos, read reviews, and make secure payments for bookings.

Yes, FootPrint is completely free for Users. You can use all the features, explore restaurants, and make reservations without any charges.

Users can create personalized profiles, explore restaurant profiles, view photos, utilize
advanced search options, make secure payments for bookings, and more. Our apps and
website are designed for User-friendliness, allowing Users to plan their food trail ahead,
save favourite restaurants, keep tabs on the latest offerings and deals, and enjoy a seamless
dining experience.

Yes, our apps are built with both light and dark modes, providing Users with the flexibility to
choose their preferred reading mode, even in dark or low-light environments.

Making a reservation is easy! Simply find the restaurant you want to visit, use the advanced booking system, and follow the prompts to secure your table. Please read the terms and conditions of booking stated by each restaurant before making a reservation.
Absolutely! Users can update ratings and reviews for the restaurants they have visited, contributing to the community and helping others make informed decisions.
For Restaurant Partners:
FootPrint F&B Partners are the restaurants showcased on our platform. Each partner offers a unique and diverse culinary experience. Explore the rich array of dining options available from our esteemed partners!

If you’re a restaurant owner, you can join and become a FootPrint F&B Partner by
expressing your interest and providing your contact information on our platform. We will
reach out to you promptly to guide you through the process of showcasing your offerings,
expanding your reach to a broader audience, and leveraging our comprehensive suite of

FootPrint provides restaurant partners with a comprehensive suite of tools, including a personalized profile page, social media showcase, photo gallery, map display, advanced search options, advanced booking system, secure payment processing, analytics insights, and more.

Yes, there are Standard and Premium packages available for restaurant partners on
FootPrint. These packages offer additional features, including digital marketing tools,
analytics, a personalized profile page, advanced booking system, secure payment processing
system, and more. For more details on package features and pricing, please contact us.

FootPrint offers a secure payment gateway for restaurant partners, allowing them to accept
secure payments for reservations. This ensures a smooth and reliable transaction process.

Yes, FootPrint provides a review management system for restaurant partners. You can
monitor and respond to customer reviews, enhancing your online reputation.