Terms of Use

Welcome to FootPrint by Ascentso‘s digital platform where We connect You with Restaurants through Our Websites and Applications.

By accessing Our Websites and Applications, You agree to Our Terms of Use, which govern the use of Our Services. Please note that some features of Our platform may be subject to their own terms and conditions, including Our Privacy Policy, Cookie Policy, promotions, and contests, as well as relationships with FootPrint F&B Partners. Additionally, if You are a Restaurant owner looking to feature Your Restaurant on Our Websites and Applications, You will have a separate contractual relationship with Us as one of Our FootPrint F&B Partners, subject to specific terms and conditions.

Please carefully read Our Terms of Use before using Our Service. If You have any questions or concerns about the terms, please Contact Us, and We will address Your query as soon as possible.

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Terms of Use:

• Account means a unique User Account created for You to access Our Service or parts of Our Service.
• Application (“App”) refers to Our software programs or Services displayed on various online, mobile, or other platforms that allows Us to interact directly with Our Users.
• Ascentso (or “Company”, “We”, “Us”, or “Our”) full business registration name Ascentso Sdn. Bhd. with number 202101013455 (1413754-A) is a private limited Company incorporated under Companies Commission of Malaysia. We own and operate the Service and have control over the processing of Personal Data for commercial transactions related to Ascentso’s Service.
• Booking Service refers to the Booking enquiry and with or without pre-payment Services that is provided on FootPrint by Ascentso’s platform, fulfilled by FootPrint F&B Partners.
• Business refers to an organization or any other legal entity engaged in commercial activities.
• FootPrint by Ascentso (“FootPrint”) is a product of Ascentso, which is a digital platform and also online web portal connecting people with Restaurant & FootPrint F&B Partners.
• FootPrint F&B Partners are Restaurant, café, and eatery owners and operators who have contracted and featured in FootPrint by Ascentso’s digital platform
• Digital Platform refers to (“FootPrint by Ascentso”), a software owned and operated by Ascentso.
• Infringement refers to unauthorized or unlawful acts that violate the intellectual property rights of others.
• Payment Processor is a third-party company that manages commercial transactions by securely transmitting payment data between the customer, merchant, acquiring bank, and issuing bank.
• Privacy refers to the protection of personal information that is collected, used, or disclosed by Ascentso. Access Our Privacy Policy to learn more.
• Public Forums refers to Ascentso’s Sites and Apps which may offer message boards, conversation pages, blogs, chat rooms, social community environments, profile pages, and other forums that do not have a restricted audience. If You provide personal information when You use any of these features, that personal information may be publicly posted and otherwise disclosed without limitation as to its use by Us or by a third party.
• Restaurant refers to Restaurants, cafés and all food & beverage service businesses.
• Service refers to Applications, Websites, newsletters, related social media pages and all Services and products owned and operated by Ascentso.
• Sdn. Bhd. is the suffix used for Sendirian Berhad Company, which is a private limited business entity in Malaysia.
• Service Provider is a third-party company or individual who processes Personal Data on behalf of Ascentso, to facilitate, provide, or analyze the Service, or perform other related services.
• Terms of Use refers to this legal agreement between Ascentso and Our customers, clients, Users, and visitors; outlining rules and conditions that govern the use of Ascentso’s Service. By accessing and using Our Service, You agree to follow these terms.
• Third Parties (or “Third-Party”) contracted by Ascentso refers to external entities that are hired or contracted by Us to provide goods or services. These parties are not directly affiliated with Our Company and are not part of Our organization. They may include contractors, suppliers, or other service providers who work on behalf of Our Company to fulfill specific functions or projects.
• Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an Account to use Our Service.
• User refers to an identity created for a person registered to use Our Website, Application or Service’ features and facilities.
• User Content refers to any content, information, or materials that a User submits, posts, or otherwise makes available on Our Platform, such as reviews, comments, ratings, or any other type of content.
• Website (“Site”) refers to websites operated by Ascentso, accessible at FootPrint.my.
• You refer to the individual or people visiting, accessing, or using Ascentso’s Service, or the company or other legal entity on behalf of which such individual is visiting, accessing, or using the Service, as applicable.

Our App and Site provides a convenient Booking Service for Restaurants, allowing You to make reservations at participating establishments. This Service is governed by the following terms and conditions. When You book a table or make a reservation, You establish a direct contract with the Restaurant, excluding any involvement from FootPrint by Ascentso. To proceed with a complete Booking, You must have legal capacity and provide accurate information. Confirmation from the Restaurant is necessary to finalize Your Booking offer. If You need to cancel, please use the confirmation email link or contact the Restaurant directly.

Certain Restaurants may require reservation prepayment to secure Your Booking and/or impose a ‘no-show’ fee. For any concerns or inquiries, kindly reach out to the Restaurant directly. By proceeding with such a reservation, You accept the following terms:<

(a) To secure Your Booking, upfront payment of the specified amount is mandatory.

(b) The payment for the reservation will be securely processed through Our App or Site, using designated payment methods. By making the prepayment, You authorize Us to charge the provided payment method for the specified amount.

(c) Refund policies differ based on the specific Restaurant and circumstances; please consult the displayed cancellation and refund policy during the reservation process.

(d) The responsibility for fulfilling the reservation and ensuring a satisfactory dining experience lies solely with the respective Restaurant, as they are independent entities from Our App or Site. We are not liable for any issues or disputes related to the Restaurant’s services.

(e) The prepayment of reservations is subject to additional terms and conditions specified by the participating Restaurants.

Please carefully review and comply with any specific terms and conditions provided by the Restaurant for Your Booking and reservation.

Within Our Service, we may offer On-Site and In-App purchases and services. In all purchases and services which require payments, We may use third-party services for payment processing known as Payment Processors.

We will not store or collect Your payment card details. That information is provided directly to Our third-party Payment Processors whose use of Your personal information is governed by their privacy policies. These Payment Processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

We only honour payments made through Our Sites & Apps paid to Payee’s Name: Ascentso Sdn. Bhd., which is the legal name of Our Company. Our authorized Payment Processors are as listed below:

• Stripe – You may read more at Stripe Privacy Policy
• PayPal – You may read more at PayPal Privacy Policy 

These terms govern the use of FootPrint by Ascentso’s Account Service. You may choose to visit FootPrint Site and Apps without creating an Account. However, it is mandatory to have a User Account to use the Booking and Payment Service. By registering, You agree to use Your User Account exclusively for private, non-commercial purposes and not to submit any User Content that violates intellectual property or proprietary rights or is inaccurate, deceptive, offensive, or illegal. Ascentso may monitor, edit, or remove User Content for violation of these terms, and failure to comply may result in Content withdrawal, Account suspension or termination, and legal action. Users must provide accurate and complete information on the registration form and update it promptly to reflect any changes. Maintaining the confidentiality of the User’s Account and information is solely Your responsibility, and You will be held accountable for all activities performed through Your Account, except as required by law.

You may submit Content, such as reviews, comments, ratings, photos, videos, or other types of media, through Our Service, but it must comply with certain guidelines and restrictions. Ascentso reserves the right to monitor and remove any User Content that violates these guidelines. By submitting User Content, You grant Ascentso the right to use, modify, and distribute it. You represent and warrant that You own or have the necessary permissions for any User Content You submit and will indemnify and defend Ascentso against any claims resulting from Your User Content or use of the Services.

• Do not use Our Site or App unlawfully or fraudulently.
• Do not collect personal information or impersonate other Users.
• Do not manipulate or distort Content
• Do not disrupt any part of Our Site or App.
• Do not send unsolicited advertising or promotional material.
• Do not transmit data that contains harmful computer code.
• Do not interfere with the security features of Our Site or App.
• Do not attempt to reverse engineer any part of Our Site or App.
• Do not monitor or copy web pages or Content, or extract usage data using automated or manual processes.
• Do not interfere with security-related features or other Users’ use of Our Site or App.

We take intellectual property rights very seriously and are committed to protecting them. If You believe that any Content on Our Site, App, or digital platform infringes upon Your copyright or other intellectual property rights, please notify Us immediately by sending an email to [email protected]. In Your email, please provide the following information:

• A description of the copyrighted work or other intellectual property that You claim has been infringed,
• A description of the Content on Our platform that You claim infringes upon Your intellectual property rights, including where it’s located on the Sites, Apps, or platform,
• Your contact information, including Your name, address, telephone number, and email address,
• A statement by You that You have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law,
• A statement by You, made under penalty of perjury, that the above information in Your notice is accurate and that You are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner’s behalf.

We will review Your complaint promptly and take appropriate action as required by law.

YOUR USE OF ASCENTSO SERVICES IS AT YOUR OWN RISK, AND WE CANNOT GUARANTEE THAT OUR SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. ASCENTSO SERVICES, INCLUDING ALL CONTENT AND ANY OTHER INFORMATION, PRODUCTS, AND MATERIALS CONTAINED IN OR ACCESSED THROUGH THE SERVICES, ARE PROVIDED TO YOU ON AN “AS IS” BASIS AND WITHOUT ANY WARRANTY OF ANY KIND. ASCENTSO EXPRESSLY DISCLAIM ALL REPRESENTATIONS, WARRANTIES, CONDITIONS, OR INDEMNITIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT, OR ANY WARRANTY ARISING FROM A COURSE OF DEALING, PERFORMANCE, OR TRADE USAGE. WE DO NOT WARRANT THAT YOUR USE OF ASCENTSO SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, THAT WE WILL REVIEW THE INFORMATION OR MATERIALS MADE AVAILABLE THROUGH OUR SERVICES FOR ACCURACY OR THAT WE WILL PRESERVE OR MAINTAIN ANY SUCH INFORMATION OR MATERIALS WITHOUT LOSS. ASCENTSO SHALL NOT BE LIABLE FOR DELAYS, INTERRUPTIONS, SERVICE FAILURES, OR OTHER PROBLEMS INHERENT IN THE USE OF THE INTERNET AND ELECTRONIC COMMUNICATIONS OR OTHER SYSTEMS OUTSIDE OUR REASONABLE CONTROL.

All the aforementioned disclaimers apply to the maximum extent permitted by law. You may have other statutory rights. However, the duration of statutorily required warranties, if any, shall be limited to the maximum extent permitted by law.

At Ascentso, We value the security of Your personal information and implement strong measures to protect it. Nevertheless, please note that the transmission of data over the internet is not entirely secure, and We cannot guarantee the safety of information sent to Us. Any data transmission is at Your own risk. Once We receive Your personal information, We will apply strict procedures and security measures to prevent unauthorized access.

We may modify the Terms of Use at any time, without prior notice. The updated Terms of Use will become effective immediately upon publication on Our Website and/or App. Any changes will be posted on this page with “Last Updated” date stated at the top of this Terms of Use.

For material changes, You will be notified via email and/or a prominent notice on Our Service before the changes become effective. If required by law, Your consent will be obtained.

By continuing to use Our Service after changes have been made, You acknowledge and agree to be bound by the revised Terms of Use. It’s recommended that You periodically review these Terms of Use for any updates. If You don’t agree with the modified Terms of Use, You should discontinue using Our Site & Apps.